Privacy Policy Royal711 – Your Personal Data Protection

This Privacy Policy is issued by Royal711 ("us", "our platform") and applies to all individuals who access, register for, or use the royal711 platform via the website royal711.vu or our official mobile app.

We understand that entrusting personal information to any online platform requires a great deal of confidence. That is why we have prepared this document — not merely as a legal requirement, but as a concrete demonstration of our commitment to the privacy and data security of every member.

This Privacy Policy explains in detail:

• The types of personal information we collect from you
• Purpose of collection and how we use that information
• Parties that may receive access to your information under certain circumstances
• The technical and organisational measures we take to protect your data
• Your rights regarding personal data and how to exercise them

By using the royal711 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using our platform.

Royal711 only collects information that is strictly necessary to provide safe, fair, and regulatory-compliant services. Below are the categories of information we collect:

Direct collection: We collect this information directly from you during the registration process, KYC verification, deposits, withdrawals, and customer support interactions.

Automatic collection: Some technical and usage data is collected automatically when you use our platform, via cookies, server logs, and similar technologies.

Every piece of information we collect has a clear and legitimate purpose. Royal711 uses your personal data for the following purposes:

• Account management: Creating, verifying, and maintaining your member account, including mandatory KYC procedures.
• Transaction processing: Processing deposits, withdrawals, and all other financial transactions securely and accurately.
• Service provision: Enabling you to access all games, promotions, and platform features on royal711 that you are eligible for.
• Security & fraud detection: Identifying and investigating suspicious activity, fraud attempts, money laundering, or account abuse.
• Legal compliance: Meeting regulatory obligations, complying with court orders, and assisting legitimate authority investigations when required.
• Customer support: Helping you resolve technical issues, account enquiries, and service-related complaints.
• Platform improvement: Analysing usage patterns in aggregate (not individually) to improve user experience and platform performance.
• Important communications: Sending account-related notices such as transaction confirmations, security changes, and policy updates.
• Responsible gaming: Monitoring gameplay patterns to identify early signs of problem gambling and provide appropriate assistance.

Royal711 does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes. However, under the following circumstances, we may share your information with carefully selected parties:

• Payment service providers: Parties such as FPX, DuitNow, Touch 'n Go eWallet, and GrabPay processors require transaction information necessary to complete payments. They are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
• Game software providers: Third-party game providers operating on the royal711 platform may receive minimal session data to ensure games run smoothly and fairly.
• Authorities & law enforcement agencies: Royal711 will disclose the required information when mandated by law, court order, or official investigation by a relevant government agency.
• Support service providers: Companies that assist us in operating the platform (such as cloud services, analytics, and IT support) may process your data as data processors acting solely on our instructions.
• In corporate transactions: In the event that royal711 undergoes a merger, acquisition, or asset sale, user information may be transferred as part of that transaction, subject to the same Privacy Policy.

In all of the above cases, we ensure that recipient parties have adequate data protection measures in place and only use the information received for the stated purposes.

The royal711 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how our platform is used. Below are the types of cookies we use:

• Essential Cookies (Strictly Necessary): These cookies are essential for core platform functions such as secure login, session management, and transaction security. They cannot be disabled as they are required for the platform to operate correctly.
• Performance Cookies: Helping us understand which pages are most visited and how users interact with the platform, so we can make meaningful improvements.
• Functional Cookies: Saving your preferences such as language, currency, and display settings so you don't have to reselect them each time you log in.
• Security Cookies: Used to identify trusted devices and detect suspicious access attempts on your account.

You can manage your cookie settings through your web browser. However, disabling certain cookies may cause some platform features to not function properly.

Royal711 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• Data encryption in transit: All data transmitted between your device and our servers is protected by TLS 1.3 protocol with 256-bit encryption.
• Data encryption at rest: Sensitive information such as passwords and financial details is encrypted using robust hashing algorithms before being stored in our database.
• Role-based access control: royal711 employees may only access the data necessary for their specific job duties — no one has full access to all data.
• Regular security audits: The royal711 platform undergoes regular penetration testing and security audits conducted by qualified independent parties.
• Real-time threat monitoring: Our intrusion detection system (IDS) monitors network traffic 24 hours a day, 7 days a week to identify emerging threats.
• Secure data backup: Data is regularly backed up to a secure, separate location to ensure prompt recovery in the event of any technical disruption.

Data Retention Period: Royal711 retains your personal data for the duration your account remains active and for any additional period required by applicable law (typically 5 to 7 years for financial records). After this period, data will be securely deleted or anonymised.

As a royal711 member, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via in-app live chat:

Royal711 takes child protection issues very seriously. Our platform is exclusively for individuals aged 18 and above and we do not intentionally collect or process personal data of minors.

• During the registration process, we require age verification and reserve the right to request identity verification documents.
• If we find that we have collected data from a minor without valid parental or guardian consent, we will promptly delete that data and close the relevant account.
• If you are a parent or guardian and you believe your child who is underage has registered with royal711, please contact us immediately through our customer support so that prompt action can be taken.

The royal711 platform may contain links to third-party websites or services under certain circumstances. It is important that you understand the following:

• Royal711 has no control over the content, privacy policies, or security practices of those third-party websites.
• The royal711 Privacy Policy does not apply to third-party websites or services. You are encouraged to read the privacy policy of each website you visit separately.
• Users of third-party game providers operating within the royal711 platform should be aware that those providers may have their own privacy policies regarding game data.

Royal711 is not liable for any damage or loss arising from the use of third-party websites or services, including any related privacy implications.

Royal711 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.

• Any significant changes will be communicated to you via your registered email and/or royal711 in-app notification at least 14 days before the changes take effect.
• The "Updated" date at the top of this document will always reflect the latest version of the Privacy Policy.
• Your continued use of the royal711 platform after changes take effect will be considered your acceptance of the updated Privacy Policy.
• If you do not agree with the changes made, you have the right to close your account before the changes take effect.

We advise you to review this Privacy Policy periodically to ensure you are always informed of how we handle your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by royal711, our team is ready to assist you through the following channels:

We are committed to providing a meaningful response to every privacy-related enquiry within a reasonable time. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority.